Support
Answers to common questions about how Music Streaming actually works.
Why do I only hear part of a song?
Music Streaming doesn't host full tracks of its own — pressing play streams whatever clip the connected provider (currently JioSaavn) makes available for that song. How much of the track that covers varies by song. There's no way to unlock more of it from within Music Streaming itself.
Why can't I see lyrics?
Music Streaming doesn't have lyrics for any song yet. Tapping the lyrics icon on the now-playing bar shows a “Looks like we don't have the lyrics for this song” message — that's true for every track right now, not just the one you tried.
Why is the play button unavailable on some songs?
Not every song has a playable clip. When the connected provider doesn't supply one for a particular track, Music Streaming shows the play button as unavailable rather than pretending to play something it can't.
Does Music Streaming store or download the music I listen to?
No. Music Streaming never hosts, stores or downloads audio. It aggregates metadata — titles, artists, artwork, popularity — from external providers, and the audio itself always comes straight from that provider, never from Music Streaming's own servers.
Why does searching for a mood or genre (like “punjabi” or “90s bollywood”) sometimes return nothing?
Search matches song, album and artist titles — not genre, mood or language tags. A term like “punjabi” won't find much unless it's literally part of a title, even though plenty of matching content exists in the catalog. Browsing by language (see Popular by Country in the footer) is a more reliable way to find music tagged that way.
Can I use Music Streaming offline?
Not in the web player. There's a desktop app download available (see the Download page) for a different experience, but Music Streaming doesn't cache or store audio for offline playback.